NHFT Win HSJ Patient Safety Award

NHFT Win HSJ Patient Safety Award

12/07/2018

Northamptonshire Healthcare Foundation Trust provide staff on mental health wards with Calla body cameras to protect service users and improve patient care. Earlier this year they published a paper that outlines the feasibility of using body worn cameras in an inpatient mental health setting, which includes positive staff and service user feedback from using body cameras.

They have won the 2018 HSJ Patient Safety Award for Best Product/Innovation for Patient Safety with their Calla body cameras.

 

Actions:

Calla supplied 12 body cameras which were worn by the Prevention and Management of Violence and Aggression team and nursing staff on five psychiatric inpatient wards in Northampton. The training provided prepared staff to use the cameras effectively. There were very few technical issues with the body worn cameras though some refinement to the harness is required to improve comfort.

 Both staff and patients considered that their use in an inpatient mental health setting was beneficial. Compared to the same period the year before there was a reduction in complaints and incidents during the duration of the pilot. The cost of equipment was £7,649 and storage of footage for three months was £569. Other costs were for staff time, 48.5 hours to set up and seven hours per week to maintain.

 The main challenge to the successful implementation of the project was the level of engagement required with both patients and staff before the introduction of the technology itself. The main concern was that if patients and staff had not been engaged to such a degree concerns, myths and rumours about the devices and their use could have easily proliferated. Focus groups with service users and staff and surveys were carried out before, during and after the trial.

 All wards were provided fair processing notices in the form of with posters which were displayed in areas of high visibility. These stated that: the cameras record video and audio information, but only when activated by the wearer; staff wearing the cameras will clearly let people know when they begin any recording; cameras will be activated if staff believe that safety may be compromised when responding to incidents; and all recorded data will be processed in accordance with the Data Protection Act 98.

 The posters were regularly replaced if removed by patients. Staff verbally informed patients about the cameras by including prompts in morning meetings, patient experience groups and community meetings. Throughout the process there was no strong feeling against their use, the responses were consistently overwhelmingly positive.

 

Results:

 

Watch our video case study with Northamptonshire Healthcare NHS Foundation Trust to learn more

 

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